Shipping & Returns
We currently ship anywhere in the US with USPS First Class or Priority (depending on weight). We also ship to Australia and Canada (with the exception of British Columbia, Manitoba and Saskatchewan). International orders are shipped via USPS First Class International
Shipping cost will be calculated based on the weight of your order at the following rates.
For pre-order items, you will be notified when your order ships so you can keep an eye out for your package. Pre-order items will be shipped roughly within the time frame that was quoted when you purchased the item. If unexpected things arise, delays may occur.
In stock items (not pre-order), will ship within 1-3 business days.
U.S. Shipping/Handling charges:
0.00-1.00 pounds - $3.00
1.01 and up pounds - $8.00
Australia Shipping Charges:
0.00-2.00 pounds - $22.00
2.01 and up pounds - $33.00
Canada Shipping Charges:
0.00-1.00 pounds - $8.00
1.01-2.00 pounds - $16.00
2.01 and up pounds - $24.00
*please note that shipping charges are subject to change.
Free In - Office Pickup
For customers local to our Indianapolis office, we offer free pickup on all online orders. If you select Free Pickup in checkout, we will contact you to schedule a time for you to pick up your order.
We do not have “regular hours” since we are not a retail store. We cannot guarantee that our office will be open if you come without scheduling a time. We are located within a shared makerspace and the office is not set up for unexpected visitors. Thank you for understanding and for scheduling ahead of time.
Our office is located at Ruckus Makerspace:
1417 Commerce Ave, Ste A, Office 1, Indianapolis, IN 46201
Easy Returns & Free Exchanges
You can easily return or exchange your product within 30 days of the ship date (Kickstarter backers, see below).
For U.S. customers, return shipping is the responsibility of the customer. We will cover exchange shipping.
For International orders (Australia and Canada), the customer is responsible for all shipping charges related to a return or an exchange.
Due to the nature of Kickstarter, we cannot accept returns or refunds for Kickstarter backers. However, we are happy to offer free exchange shipping to the U.S. within 30 days of the ship date if you need to exchange for a different size. It may take a few weeks to receive your new size. You will get an email notification when your new size has shipped.
For international Kickstarter backers, we can process an exchange for a new size within 30 days of the ship date, but you will be responsible to pay for shipping (both ways).